1. DISCLOSURE AND LIABILITY
Anderson Design & Fabrication (ADF) excels in producing off-road vehicle parts designed to enhance performance. However, off-roading involves inherent risks due to its unpredictable nature. Consequently, ADF is not liable for any harm, vehicle malfunctions, or incidents stemming from unforeseen circumstances, misuse, or improper use of our products. Installing ADF parts may impact the vehicle's standard performance, especially in a crash situation. Customers who purchase from ADF acknowledge these risks and accept full responsibility for any damage or injuries incurred, releasing ADF from any liability claims.
2. INTELLECTUAL PROPERTY AND USAGE RESTRICTIONS
Customers must not copy, reverse engineer, or produce any ADF products. This prohibition extends to unauthorized resale, redistribution, redesign, or manufacturing. Confidential information and trade secrets concerning ADF products are protected, and disclosing such information to third parties is strictly forbidden. Violating these terms may result in legal action, including but not limited to infringement claims and damages.
3. RETURNS POLICY
ADF is committed to delivering high-quality products and ensuring customer satisfaction.
Return Window: You may return new, unopened items within 30 days of delivery.
Restocking Fee: A restocking fee of 25% will be applied to all returns. This fee covers the cost of processing the return and restoring the item to saleable condition.
Conditions for Return:
- Item Condition: Items must be returned in new, unused, and unopened condition, with all original materials included. Items not in their original condition, or items that have been used or altered, will not be eligible for a return.
- Proof of Purchase: A valid receipt or proof of purchase is required for all returns.
- All retunes must be approved by email.
- Provided return slip must be filled out and placed inside the box in order to receive a refund.
Non-Returnable Items: The following items cannot be returned:
- Gift cards
- Downloadable software products
- Any item not in its original condition, damaged, or missing parts for reasons not due to our error
Return Process:
- Initiate a Return: Contact our customer service team to initiate a return. You will be provided with return shipping instructions.
- Shipping: You are responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
- Inspection: Upon receipt of the returned item, we will inspect it and notify you of the approval or rejection of your refund based on the item's condition.
- Refund: If approved, your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment within a 5-10 Business days.
- Rejected Returns: Will not receive a refund. Orders will be sent back to customer at customers request and at customers expense.
Exchanges: We only replace items if they are defective or damaged. If you need to exchange an item, send us HERE
Late or Missing Refunds: If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted. Next, contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please contact us at HERE.
Need Help? For questions related to returns, please contact us HERE
4. SHIPPING AND DELIVERY
ADF ships products via USPS Priority or UPS Standard, typically within 2-3 days, excluding holidays. Customers are responsible for accurate shipping details. Claims for missing packages must be filed within 60 days of the missed delivery date. ADF's responsibility for packages ceases 120 days after shipment.
5. ORDER CANCELLATION AND REFUNDS
Domestic orders canceled before completion are subject to a 5% cancellation fee. International cancellations attract a 10% fee plus any applicable currency exchange rate adjustments. Refunds are processed to the original payment method within 5-10 business days following the receipt of the returned item.
6. CHARGE BACK POLICY
- Order Cancellation: Orders subject to a chargeback will be immediately canceled if they have not been shipped.
- Return and Refund: If the order has already been shipped, the customer should follow our return policy. Refunds are processed once the chargeback is confirmed by the bank or credit card issuer.
- Fraud Prevention: We will investigate the cause of each chargeback. Fraudulent chargebacks may result in dispute with the payment provider and possible account restrictions.
This policy ensures efficient dispute resolution and protects both the customer and our business interests. Customers are encouraged to contact us directly with any issues before initiating a chargeback for a smoother resolution process.
7. INTERNATIONAL ORDERS
International customers bear responsibility for all customs duties and taxes associated with their orders. Abandoned or returned shipments will result in same re stocking fee.
8. WARRANTY
ADF provides a lifetime warranty against manufacturing defects in parts, excluding hardware and skid plates. This warranty is void if the parts are altered post-purchase. Warranty claims necessitate the return of the faulty part and are limited to the original buyer.
9. LEAD TIMES
Lead times for manufacturing vary. The standard lead time for steel kits is 2-3 weeks, with longer periods for larger orders. Items in stock typically dispatch within 1-2 days. Customers agree to potential delays and extended lead times.
10. INSTALLATION AND SAFETY
ADF is not liable for any damage or injury resulting from the installation of our products. Installation should only be performed by qualified professionals to ensure safety and proper functioning.
11. SALES TAX
Based in Oregon, ADF does not require sales tax. However, customers in states with applicable sales tax are responsible for these charges.
12. PRODUCT QUOTATIONS
Quotations provided by ADF are valid for 7 days, subject to changes thereafter.
13. ACKNOWLEDGEMENT OF RISK
Purchasing or installing ADF products implies acceptance of all terms and an understanding of the risks involved. Customers should refrain from buying or using ADF products if they disagree with these terms or doubt their ability to install and use the products safely. ADF products are used at the customer's own risk.
Thank you for choosing Anderson Design & Fabrication. We appreciate your understanding and acknowledgment of our terms and the inherent risks associated with our products.
522